Returns accepted after 7 days
Free return shipping
No restocking fee
No final sale items

All our products come with a hologram sticker and a unique serial number as proof of authenticity. Beware of imitation goods sold on popular shopping sites. If it seems too good to be true, it usually is.

Yes. Half Balloon is a conscious and sustainability-led brand. All our garments are made using pure cotton fabrics that are soft, breathable, and gentle on a child’s skin. Our clothes are designed to be child-friendly, comfortable for all-day wear, and free from anything that could cause harm or discomfort to children. We prioritise responsible sourcing and thoughtful production to ensure our products are safe for both children and the planet.

It is possible to cancel your order only if it has not been shipped. In that case, please email us at halfballoon1@gmail.com with the subject line - Cancel Order with Order Number. Please note that a cancellation fee of Rs.100 will be incurred before processing a refund.

We can edit your order only if it has not been shipped. In that case, please email us at halfballoon1@gmail.com with the subject line - Edit Order with Order Number. You need to inform us of the changes in your order along with this email. The changes will be done within 2 business days.

Everyone who places an order automatically receives an order confirmation email from our end. If you have not received it, it may have directly gone to your spam folder due to your email preferences. In case you do not find it there, please email us with your customer name, registered email address, registered phone number and payment screenshot. We will resend the order confirmation email to you.

It is possible to change the shipping address only if your order has not been shipped. In that case, please email us at halfballoon1@gmail.com with the subject line Change Shipping Address with Order Number. You need to send us your updated shipping address along with this email. The changes will be done within 2 business days.

In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you have provided is correct i.e. account details, billing address, password and that your internet connection was not disrupted during the process.

If your account has been debited even after a payment failure, it is normally credited back to your account within 7-14 business days. For any further queries, please email us at halfballoon1@gmail.com

All our collections are limited edition. This means that once a product is sold out, it will not be restocked.

Please click Returns and Exchanges and fill in the required information to create a request. Once we approve your request, our delivery executive will come and take back the product.

All products are usually picked up within 1-2 business days. Please make sure that the product is in an unused condition with all tags intact in its original packaging.

Once we approve your exchange request, our delivery executive will come and take back the product. Once it reaches our warehouse, we will do a quality check and then ship the exchanged product to you. The exchanged product will be delivered to you within 1-7 business days.

Once we approve your return request, our delivery executive will come and take back the product. Once it reaches our warehouse, we will do a quality check and issue a complete refund for the product. The refund will be credited in your bank account within 4-7 business days.

All orders are usually shipped between 2-3 business days from our end.

The delivery date of an order depends on the shipping address of the customer. Once shipped, it usually takes around 1-4 business days for metros and 4-7 business days for the rest of India. It may take longer sometimes due to unforeseen logistical delays.

You can track your order only after we have shipped it. You will receive a shipping confirmation email containing the tracking information from our end.